Commercial, personal lines specialist St Paul joins GENRIC
UMA’s choice of insurance partner stresses importance of service delivery.
St Paul Underwriting Managers, an underwriting management agency (UMA) that specialises in commercial and personal insurance, has joined forces with A- rated short-term insurer GENRIC Insurance Company.
GENRIC now underwrites St Paul’s policies.
St Paul, a specialist personal lines and commercial underwriter, chose GENRIC because of the company’s service culture.
“Service is important to our clients in the commercial and personal lines businesses,” says Wicus van Biljon, Managing Director of St Paul. “So, the service we receive from our partner is key to our service delivery.”
Personal and efficient
The UMA’s typical client is the small- and medium-sized brokers who are often frustrated by the lengthy, cumbersome and impersonal processes that are common in insurance companies.
“They just want to be able to deal with the same person every time who knows their business and who deals with their queries in a personal and prompt manner,” Van Biljon explains. “This method of work is what we do, and GENRIC closely mirrors that ethos on the underwriting, as well as the claims side.”
Equally important, however, is turnaround time. St Paul prides itself in dealing with its clients’ claims and queries in an urgent and efficient manner, and GENRIC matches this.
St Paul offers personal and business solutions insurance policies, Van Biljon says, explaining that commercial and personal lines are divergent risks that complement one another well. The company specialises in the Gauteng and KwaZulu Natal regions.
“GENRIC is excited to have St Paul joining our family of UMAs,” says Cornel Schoeman, Chief Commercial Officer at GENRIC. “The St Paul products and the highly-skilled and experienced team behind the company add to the diversity and comprehensive offering GENRIC brings to its clients, as well as the quality that GENRIC prides itself on.”