Claims Process

Claims submission with GENRIC Direct

  1. If you are insured with GENRIC direct kindly contact us on 086 144 4462.
  2. Have your identity number or policy number.
  3. After receipt of all the requested documentation, the claim will be validated.
  4. You will then be notified of the outcome of the claim by the claims consultant that has been assisting you. 

Claims submission through a Broker /UMA Partner

  1. Kindly contact your broker or your underwriting manager. Click on this link for a list of our underwriting managers.
  2. Have your identity number or policy number with you.
  3. Submit all relevant documentation requested by the Underwriting Manager.
  4. Once the claim is validated a consultant will contact you and notify you of the outcome of the claim.
  5. Should a claim fall outside the mandate of the underwriting manager or be classified as a complex claim, the claim will be referred to GENRIC’s claims department by the UMA.

GENRIC’s Claims Department

6. Assess claim and request additional information if necessary.
7. If GENRIC’s assessment of the claim requires further investigation, an assessor or loss adjuster will be appointed.
8. The UMA will then be notified on the process to follow for the resolution of the claim.
9. Once a claim outcome is reached, GENRIC will notify the UMA.
10. The UMA will inform the broker of the claim outcome and the broker will inform you the client.
11. Should the claim be rejected, GENRIC must sign the rejection letter.
12. GENRIC must be copied in all correspondence sent to you, in relation to the outcome of the claim.
13. Should you not be satisfied with the outcome of the claim, kindly refer to our complaint’s procedure on the procedure to e followed when submitting a claim.

Contact details for the claims departments

GENRIC Direct

Claims Department : 0860 018 111
Fax: 086 213 9311
E-mail: claims@genricdirect.co.za

If you are insured through our UMA Partners

Agility Insurance Administrators (Pty) Ltd

https://www.agilitygapco.co.za/claims

Business Lawyers

Notify your broker or contact Business Lawyers on 086 192 9292.
You will need:

  • The policy number
  • Detailed circumstances of your case and services required
  • The claim will be captured telephonically

Community Legal Clinic

Legal Enquiries: 0861 101 622 or 0861 112 799

You will need:

  • The policy number
  • Detailed circumstances of your case and services required
  • The claim will be captured telephonically

Customer Loyalty Consultants (Pty) Ltd

http://www.customerloyalty.co.za/claims_administration.php

Auto F & I Products and Consulting Services (Pty) Ltd

The policyholder must obtain a quote from an RMI approved service providers and then call in on 0800 111 453 to submit a claim.

General Risk Administrators SA (Pty) Ltd

http://www.generalrisksa.co.za/claims_procedure.html

GENRIC Marine Underwriting Managers (Pty) Ltd

Tel: 010 599 1181
Email: jacky@gmum.co.za

GENRIC Pet  Insurance

Direct Division
https://www.genricpet.co.za/pdfs/genricpet-claim-form.pdf

Gladio (Pty) Ltd

Tel: 0861 282 282
Email: leeann@gladio.co.za

Lynx Transport Underwriting Managers (Pty) Ltd

Tel:086 110 5969
Email: jacky@ltum.co.za

My Lawyer Legal Assistance (Pty) Ltd T/A My Lawyer

Notify your broker or contact Business Lawyers on 012 665 2500
or by email to christine@mylawyer.co.za
You will need: 

  • The policy number
  • Detailed circumstances of your case and services required
  • The claim will be captured telephonically

Platinum Underwriting Managers (Pty) Ltd

Email: Claims@platinum-um.co.za

Polygon Underwriting Agency (Pty) Ltd

Email: info@polygongroup.co.za

Protocol Underwriting Managers (Pty) Ltd

Property Claim Form
Motor Claim Form

Quantum Liability Underwriting Managers (Pty) Ltd

Email: info@qlu.co.za

Salesure Consultants CC

Tel: 011 475 5399
Email: lenie@salesure.co.za; altha@salesure.co.za

Shield Cover (Pty) Ltd 

Email: info@shieldcover.co.za

Sirago Underwriting Managers (Pty) Ltd

Email: claims@sirago.co.za

Wesmart Financial and Administration Solutions (Pty) Ltd

https://www.wesmart.co.za/images/claim-form-2019.pdf

X's Sure (Pty) Ltd

http://xssure.co.za/claim-here/